Shipping policy
At Kelson, we aim to provide a simple and reliable delivery experience across Australia.
Processing Times
Orders are typically processed within 1-3 business days after payment is confirmed.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times within Australia are typically:
- Metro Areas: 2-7 business days
- Regional Areas: 3-10 business days
Please note that shipping times are estimates only and may vary depending on carrier delays or external factors outside of our control.
Shipping Costs
We currently offer free shipping Australia-wide on all orders.
Tracking Information
Once your order has been shipped, you will receive tracking information via email.
Incorrect Shipping Information
Customers are responsible for ensuring shipping details are entered correctly at checkout. Kelson Gear is not responsible for orders shipped to incorrectly entered addresses.
Damaged or Lost Parcels
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at support@kelsongear.com so we can assist you.
Contact
For any shipping-related questions, please contact us at support@kelsongear.com
